Smart Maintenance | verb: main-te-nance | Specialized’s brilliant maintenance solution; making your world a happier place by saving you Time & Money.
Smart Maintenance
Smart Maintenance, powered by Rental-iQ™, is a suite of tools that includes automatic troubleshooting, vendor & rehab management, expense forecasting, price analysis, and project automation. Our systems contain detailed photos, floor-plans, appliance information and build materials to ensure maximum efficiency in work order dispatch resolution. We provide experience-based advice for preventative maintenance measures, as well as repair vs. replacement decisions.
Communication & Transparency
We utilize a software platform where tenants can submit a maintenance request 24 hours a day, 7 days a week, and our maintenance staff is immediately notified. Our platform allows for communication to flow quickly and effectively to all involved parties – the owner, the tenant, Specialized, and the contracted vendor completing the work. We then provide real-time updates on the status of each repair, with supporting pictures and information. This helps ensure residents are satisfied with their rental experience and property owners homes are well cared for. This approach to maintenance has catapulted our service ratings for both owners and tenants!
5-Star Vendors
Our 1,400+ vendors are a HUGE component of our success! We only use contractors who are licensed when required, certified as necessary, and carry proper insurance. We measure every performance metric necessary to give preference to vendors who meet the criteria of being timely, providing quality repairs, and have the best service reviews. As a company managing thousands of properties, we also receive preferential pricing, a savings we happily pass along to you!
